Yes. If you spend over $150, we will send your package Australia-wide for free.

Maybe. It depends on where your package is being sent, when you order and which shipping carrier you choose. To increase your chances of receiving your package fast, we recommend ordering early in the week and choosing an 'Express' option such as Australia Post Express.

Note: All orders made before 12pm AEDT (Monday - Friday) will be packaged and sent to your chosen carrier the same day.

Maybe. If you'd like to edit or cancel your order, contact us immediately. If your order has not been dispatched, we may be able to edit or cancel it. We process orders quickly to ensure fast delivery and we cannot edit or cancel your order if it has been dispatched. Changes and cancellations are not guaranteed. All cancellations will incur a $5 fee to cover administration and processing costs.

After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier. Alternatively, you can log in to your account, view your order and its tracking number. If you did not receive an order confirmation email, please contact us.

If you placed your order before 12pm (AEDT) Monday – Friday we will package and send your parcel to your respective carrier the same day. Otherwise, your order will be packaged and sent to its respective carrier the following business day. Use your tracking number and link on your shipping confirmation email or login to your account to see your order status. If you have not received your order within the suggested delivery date range, there could be delays with your carrier due to weekends, public holidays, busy trading periods, COVID-19 and network disruptions. Please contact us for more information.

Returns or exchanges will only be accepted if you have received an incorrect or damaged item. You must contact us within seven days of your parcel being delivered. If you have a damaged or incorrect item, contact us with photo or video evidence of what was received and we will contact you for further action. Ensure you thouroughly inspect all your products for breakages, faults or incorrect and missing items beore use. If you do not report any problems about your item within seven days of your parcel being delivered, we assume you received it without damage and it is in working order. We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.

If you have received a faulty product and a replacement is not available, you should expect to receive your refund within a week of returning your order to us. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (3 - 5 business days).