SHIPPING & RETURNS

Yes. Spend over $150 and we will send your order Australia-wide for free.

Maybe. It depends on where your package is being sent, when you order and which shipping carrier you choose. To increase your chances of receiving your package fast, we recommend ordering early in the week and choosing Australia Post Express.

Note: All orders made before 12pm AEST (Monday - Friday) will be packaged and dispatched by your chosen carrier the same day.

Order Under $150

• Aramex: $11.95 (5 - 14 days)
• Australia Post: $14.95 (3 - 10 days)
• Express Australia Post: $19.95 (2 - 7 days)

Orders Over $150

• Standard: FREE (3 - 10 days)
• Express Australia Post: $19.95 (2 - 7 days)

All International Orders (NZ, Canada, USA & UK)

• Under 500g: $19.95 AUD (10 - 14 days)
• Over 500g: $29.95 AUD (10 - 14 days)

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by your shipping address, weekends, busy trading periods and public holidays.

Standard

• Aramex: 5 - 14 days
• Australia Post: 3 - 10 days

Express

• Australia Post: 2 - 7 days

International (NZ, Canada, USA & UK)

• Standard: 10 - 14 days

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by your shipping address, weekends, busy trading periods and public holidays.

We ship to all states and territories in Australia to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK, USA and Canada.

Note: We're not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. We are not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.

Yes. If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Aramex and Couriers cannot facilitate this service.

Yes. All our parcels and packages are extremely discreet. No information regarding the contents or any form of branding is visible on the outside of the box, satchel or envelope. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.

Possible reasons for your consignment being returned to the sender include:

• The address provided was incorrect or wrong
• The package was not collected from Australia Post or designated collection point within the timeframe provided

Reshipping your order will incur a new delivery fee as we have already paid for the return of the consignment. The fees are:

• $9.95 - Standard
• $19.95 - Express

We also offer refunds, but please be aware that we do not refund shipping or Premium Package Protection fees.

Maybe. If you'd like to edit or cancel your order, contact us immediately. If your order has not been dispatched, we may be able to edit or cancel it. We process orders quickly to ensure fast delivery and we cannot cancel your order if it has been dispatched. Cancellations are not guaranteed.

Note: All cancellations will incur a $5 fee to cover administration and processing costs.

After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier.

You can log in to your account, view your order and its tracking number. If you did not receive an order confirmation email, please contact us.

Additionally, you can visit your carrier's website and track your Aramax order or track your Australia Post order.

Note: It can take up to 24 hours for your tracking information to update.

Returns or exchanges will only be accepted if you have received an incorrect or damaged item. You must contact us within 7 days of your parcel being delivered.

If you have a damaged or incorrect item, contact us with photo or video evidence of what was received and we will contact you for further action. Ensure you thouroughly inspect all your products for breakages, faults or incorrect and missing items beore use.

If you do not report any problems about your item within seven days of your parcel being delivered, we assume you received it without damage and it is in working order.

We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.

We apologise if you received a product that was broken in transit, is faulty or is incorrect. Despite our diligence with packing, we cannot fully prevent breakages. 

Contact us within 7 days of your parcel being delivered with a photo or video of what you received, the box it came in and the address label.

Please do not use the item and don't attempt to fix it. We cannot accept returns for used or repaired items. There are zero exceptions to this rule - it's against federal law.

If you have received a faulty product and a replacement is not available, you should expect to receive your refund within a week of returning your order to us. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (3 - 5 business days).