Shipping & Returns

Enjoy free, discreet and fast shipping Australia-wide on all orders over $150. We ship to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada. Visit FAQs or contact us if you have any issues with shipping or returns.

Shipping Rates & Delivery Times

All orders made before 12pm AEDT (Monday - Friday) will be packaged and picked up by your chosen carrier the same day for a fast and quick delivery.

Orders Under $150 (Australia)

  • Aramex: $11.95 (5 - 14 days)
  • Australia Post: $14.95 (3 - 10 days)
  • Express Australia Post: $19.95 (2 - 7 days)

Orders Over $150 (Australia)

  • Standard: Free (3 - 10 days)
  • Express: $19.95 (2 - 7 days)

All International Orders (NZ, Canada & UK)

  • Under 500g: $19.95 AUD (10 - 14 days)
  • Over 500g: $29.95 AUD (10 - 14 days) 

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by your shipping address, weekends, busy trading periods and public holidays.

Discreet Packaging

  • All our parcels and packages are extremely discreet.
  • No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, satchel or envelope.
  • We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple.
  • You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.

SAME-DAY DISPATCH

  • If you order before 12pm (AEDT) on business days (Monday - Friday), we will pack and dispatch your order to the relevant carrier that same day.
  • All orders placed after 12pm AEDT (Monday – Friday) will be packaged and picked up by your chosen carrier the following day.
  • There is a countdown clock on each product page to give you an indication of when you need to order to receive same-day dispatch/shipping.
  • Once it's with your selected carrier, you will receive a shipping confirmation email and you'll be able to track your order via your shipping/tracking number.
  • Please allow 24 hours for your tracking information to be visible.
  • Note: Same-day dispatch and shipping does not include weekends and public holidays.

Track My Order

  • After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier.
  • Alternatively, you can log in to your account, view your order and its tracking number.
  • If you did not receive an order confirmation email, please contact us.
  • You can also track your order directly with your carrier. Track your Aramex order or track your Australia Post order.

RETURNS & EXCHANGES

  • Returns or exchanges will only be accepted if you have received an incorrect or damaged item.
  • You must contact us within 7 days of your parcel being delivered. If you have a damaged or incorrect item, contact us with photo or video evidence of what was received and we will contact you for further action.
  • Ensure you thouroughly inspect all your products for breakages, faults, incorrect or missing items beore use. If you do not report any problems about your item/s within 7 days of your parcel being delivered, we assume you received it without damage and it is in working order.
  • We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.
  • If your parcel is returned to sender, we incur a return fee. To re-ship your order, this will incur a new delivery fee.
  • We do not issue refunds for shipping or Premium Package Protection if your order has been returned to sender.

Premium Package Protection

  • Premium Package Protection (PPP) is Glass Bongs Australia's own package protection add-on which provides you 'peace of mind' for all your orders at an affordable price.
  • By adding Premium Package Protection to your order, you'll have complete protection if your parcel is lost, damaged or stolen as well as dedicated priority support from our customer service team.
  • The cost of Premium Package Protection varies depending on the subtotal of your order. The price ranges from $1.99 - $4.99.
  • If you have purchased Premium Package Protection and there is an issue with your order, please contact us immediately. You will need your email address and order number to begin this process. Describe products, share announcements, or welcome customers to your store.

SHIPPING & RETURNS FAQ

Do You Have Free Shipping?

Yes. If you spend over $150, we will send your package Australia-wide for free.

Do You Offer Next-Day Delivery?

Maybe. It depends on where your package is being sent, when you order and which shipping carrier you choose. To increase your chances of receiving your package fast, we recommend ordering early in the week and choosing Australia Post Express.

Note: All orders made before 12pm AEDT (Monday - Friday) will be packaged and sent to your chosen carrier the same day.

What Are Your Shipping Rates?

Order Under $150 (Australia)

  • Aramex: $11.95 (5 - 14 days)
  • Australia Post: $14.95 (3 - 10 days)
  • Express Australia Post: $19.95 (2 - 7 days)

Orders Over $150 (Australia)

  • Standard: Free (3 - 10 days)
  • Express: $19.95 (2 - 7 days)

All International Orders (NZ, Canada & UK)

  • Under 500g: $19.95 AUD (10 - 14 days)
  • Over 500g: $29.95 AUD (10 - 14 days)

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by your shipping address, weekends, busy trading periods and public holidays.

What Are Your Estimated Delivery Times?

Australia

  • Aramex: 5 - 14 days
  • Australia Post: 3 - 10 days
  • Express Australia Post: 2 - 7 days

International (NZ, Canada & UK)

  • All Carriers: 10 - 14 days

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by your shipping address, weekends, busy trading periods and public holidays.

Where Do You Deliver To?

We ship to all states and territories in Australia to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada.

Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.

Do You Ship To PO Boxes and Parcel Lockers?

Yes. If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Couriers cannot facilitate this service.

Is Your Packaging Discreet?

Yes. All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, satchel or envelope. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.

Why was my package returned to sender & how do I get it resent?

Possible reasons for your consignment being returned to the sender include:

  • The address provided was incorrect or wrong
  • The package was not collected from Australia Post or designated collection point within the timeframe provided

Reshipping your order will incur a new delivery fee as we have already paid for the return of the consignment. The fees are:

  • $9.95 - Standard
  • $19.95 - Express
  • $29.95 - Courier

We also offer refunds, but please be aware that we do not refund shipping or Premium Package Protection fees.

Can I Edit Or Cancel My Order?

Maybe. If you'd like to edit or cancel your order, contact us immediately. If your order has not been dispatched, we may be able to edit or cancel it. We process orders quickly to ensure fast delivery and we cannot edit or cancel your order if it has been dispatched. Changes and cancellations are not guaranteed. All cancellations will incur a $5 fee to cover administration and processing costs.

How Do I Track My Order?

After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier. Alternatively, you can log in to your account, view your order and its tracking number. If you did not receive an order confirmation email, please contact us.

Where Is My Order?

If you placed your order before 12pm (AEDT) Monday – Friday we will package and send your parcel to your respective carrier the same day. Otherwise, your order will be packaged and sent to its respective carrier the following business day. Use your tracking number and link on your shipping confirmation email or login to your account to see your order status. If you have not received your order within the suggested delivery date range, there could be delays with your carrier due to weekends, public holidays, busy trading periods, COVID-19 and network disruptions. Please contact us for more information.

What Is Your Returns Policy?

Returns or exchanges will only be accepted if you have received an incorrect or damaged item. You must contact us within seven days of your parcel being delivered. If you have a damaged or incorrect item, contact us with photo or video evidence of what was received and we will contact you for further action. Ensure you thouroughly inspect all your products for breakages, faults or incorrect and missing items beore use. If you do not report any problems about your item within seven days of your parcel being delivered, we assume you received it without damage and it is in working order. We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.

When Will I Get My Exchange/Refund?

If you have received a faulty product and a replacement is not available, you should expect to receive your refund within a week of returning your order to us. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (3 - 5 business days).

Returns and Exchanges

What is your returns policy?

Returns or exchanges will only be accepted if you have received an incorrect or damaged item. You must contact us within 7 days of your parcel being delivered.

If you have a damaged or incorrect item, contact us with photo or video evidence of what was received and we will contact you for further action. Ensure you thouroughly inspect all your products for breakages, faults or incorrect and missing items beore use.

If you do not report any problems about your item within seven days of your parcel being delivered, we assume you received it without damage and it is in working order.

We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.

What if I receive a faulty/broken/incorrect product?

We apologise if you received a product that was broken in transit, is faulty or is incorrect. Despite our diligence with packing, we cannot fully prevent breakages. 

Contact us within 7 days of your parcel being delivered with a photo or video of what you received, the box it came in and the address label.

Please do not use the item and don't attempt to fix it. We cannot accept returns for used or repaired items. There are zero exceptions to this rule - it's against federal law.

How long will it take for me to receive my refund?

If you have received a faulty product and a replacement is not available, you should expect to receive your refund within a week of returning your order to us. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (3 - 5 business days).

Contact Us

Have a question about shipping and returns? Visit our FAQ or contact us hello@glassbongs.com.au.