FREQUENTLY ASKED QUESTIONS
If you're unable to find the answer to your question, contact us and we'll respond ASAP.
If you're unable to find the answer to your question, contact us and we'll respond ASAP.
We ship Australia-wide to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada.
Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.
To ensure quick and effective delivery we ship with:
Note: All parcels are tracked and require a signature upon delivery for security reasons.
Your shipping options are:
Note: All parcels are tracked and require a signature upon delivery for security reasons. Use the Shipping Rate calculator at checkout for shipping costs and estimated delivery times.
Yes! Spend over $99 and you'll receive free standard shipping (5 - 14 days). Plus, spend over $200 and you'll receive free express shipping (2 - 7 days).
Yes! Spend over $200 and you'll receive free express shipping (2 - 7 days).
Yes! Order before 12pm on business days (Monday - Friday) and we will pack and dispatch your order to the relevant carrier that same day. There is a countdown clock on each product page to give you an indication of when you need to order to receive same-day dispatch/shipping. Once it's with your selected carrier, you will receive a shipping confirmation email and you'll be able to track your order via your shipping/tracking number.
Note: Same-day dispatch/shipping does not include weekends and public holidays.
Yes! After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order. You will also receive an email when your order is being delivered and another one when your order has been delivered.
Contact us if you did not receive your shipping confirmation email and we will resend it to you.
Orders Over $99
Free Standard Shipping: (5 - 14 days)
Orders Over $200
Free Express Shipping: (2 - 7 days)
Regular Shipping Rates (Australia)
Standard (5 - 14 days): $9.95
Express (2 - 7days): $14.95 - $29.95
Courier (1 - 7 days): $29.95
International Orders (NZ, Canada & UK)
Under 500g (10 - 14 days): $19.95 AUD
Over 500g (10 - 14 days): $29.95 AUD
All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, sachel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.
Yes! If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Couriers cannot facilitate this service.
Yes! We ship internationally to New Zealand, UK and Canada. All international shipping requires a signature.
Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations.
Yes! However, attempts to use a third party to export or international freight forwarding services is done so at the buyer's own risk. Any custom's fees or charges are the responsibility of the buyers under all circumstances. Plus, any attempts to export products that are prohibited in your state or country are done so at the buyer's own risk. We will not be liable for any items that are confiscated by customs.
For many Australian locations, courier shipping is quicker than Australian Post eParcel Express. If you select courier as your shipping method, we will manually select the quickest courier for your location to guarantee delivery dates.
We are committed to same-day dispatch on all orders before 12pm (Monday - Friday) to ensure fast and effective delivery. Our estimated delivery times are:
Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by weekends and public holidays.
No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at home to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.
If you purchased a pre-sale product combined with other products in the same order, it is assumed you are willing to wait for the pre-ordered item and have it all shipped together. However, if you would like your other products sent seperately, please contact us and we will arrange a seperate payment for shipping.
Maybe. If your delivery address is incorrect, contact us immediately. If we have not dispatched your order, we may be able to change it. However, once your order is dispatched, your address cannot be changed by us, the postal service or you. We have to wait until your order returns to us before we can reship. Parcels which are returned to us as undelivered will incur a re-dispatch fee of $9.95 for standard and $29.95 for express. Freight charges paid on the original dispatch are not refundable under any circumstances.
Yes. You can view estimated delivery times and updates via the carriers below:
We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is home to sign for your parcel, it will be taken to your closest Australia Post. A postcard will be left advising where you can pick your parcel up from. You can see the status and location of your order with the tracking details provided via email. Contact us if you did not receive your shipping confirmation email and we will resend it to you.
Some of our products are considered "dangerous or flammable goods" and cannot be air freighted. If this is the case, we will send your order by road via courier.
Maybe. If your details are incorrect, contact us immediately. Once your order is shipped, your details cannot be changed by us, the postal service or you. It is important you use your real name on your order. If the parcel is undeliverable and is sent to a post office or depot, you will need ID in that name to collect your parcel.
You will receive an email as soon as we dispatch your order. Use your tracking number and link on your shipping confirmation email to see your order status. Or, you can also log in to your account to check your order status. Contact us if you did not receive your shipping confirmation email and we will resend it to you.
Use your tracking number and link on your shipping confirmation email to see your order status. Alternatively, you can log in to your account to check your order status. If your order has not arrived within the estimated delivery time, please contact us.
Note: Deliveries may be delayed during busy trading periods, weekends, public holidays and COVID-19.
Maybe. Due to the ever-changing nature of COVID-19, shipping and delivery times may be impacted at a moment's notice. If there is a COVID-19 outbreak in a specific state, territory or area, be prepared for shipping delays. To ensure faster delivery times, we may ship your order via alternate couriers (at our own cost). Contact us if you have any questions or issues related to your order and COVID-19.
Your order will be discreetly packaged to ensure privacy. All orders will be packed in a plain box, sachel or envelope depending on the size of your products. All glassware will be packed carefully with the added protection of eco-friendly bio-degradable packing peanuts. These are completely compostable and water soluble meaning you can put them in your garden or trash and they will dissolve.
We ship Australia-wide to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada.
Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.
To ensure quick and effective delivery we ship with:
Note: All parcels are tracked and require a signature upon delivery for security reasons.
Your shipping options are:
Note: All parcels are tracked and require a signature upon delivery for security reasons. Use the Shipping Rate calculator at checkout for shipping costs and estimated delivery times.
Yes! Spend over $99 and you'll receive free standard shipping (5 - 14 days). Plus, spend over $200 and you'll receive free express shipping (2 - 7 days).
Yes! Spend over $200 and you'll receive free express shipping (2 - 7 days).
Yes! Order before 12pm on business days (Monday - Friday) and we will pack and dispatch your order to the relevant carrier that same day. There is a countdown clock on each product page to give you an indication of when you need to order to receive same-day dispatch/shipping. Once it's with your selected carrier, you will receive a shipping confirmation email and you'll be able to track your order via your shipping/tracking number.
Note: Same-day dispatch/shipping does not include weekends and public holidays.
Yes! After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order. You will also receive an email when your order is being delivered and another one when your order has been delivered.
Contact us if you did not receive your shipping confirmation email and we will resend it to you.
Orders Over $99
Free Standard Shipping: (5 - 14 days)
Orders Over $200
Free Express Shipping: (2 - 7 days)
Regular Shipping Rates (Australia)
Standard (5 - 14 days): $9.95
Express (2 - 7days): $14.95 - $29.95
Courier (1 - 7 days): $29.95
International Orders (NZ, Canada & UK)
Under 500g (10 - 14 days): $19.95 AUD
Over 500g (10 - 14 days): $29.95 AUD
All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, sachel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.
Yes! If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Couriers cannot facilitate this service.
Yes! We ship internationally to New Zealand, UK and Canada. All international shipping requires a signature.
Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations.
Yes! However, attempts to use a third party to export or international freight forwarding services is done so at the buyer's own risk. Any custom's fees or charges are the responsibility of the buyers under all circumstances. Plus, any attempts to export products that are prohibited in your state or country are done so at the buyer's own risk. We will not be liable for any items that are confiscated by customs.
For many Australian locations, courier shipping is quicker than Australian Post eParcel Express. If you select courier as your shipping method, we will manually select the quickest courier for your location to guarantee delivery dates.
We are committed to same-day dispatch on all orders before 12pm (Monday - Friday) to ensure fast and effective delivery. Our estimated delivery times are:
Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by weekends and public holidays.
No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at home to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.
If you purchased a pre-sale product combined with other products in the same order, it is assumed you are willing to wait for the pre-ordered item and have it all shipped together. However, if you would like your other products sent seperately, please contact us and we will arrange a seperate payment for shipping.
Maybe. If your delivery address is incorrect, contact us immediately. If we have not dispatched your order, we may be able to change it. However, once your order is dispatched, your address cannot be changed by us, the postal service or you. We have to wait until your order returns to us before we can reship. Parcels which are returned to us as undelivered will incur a re-dispatch fee of $9.95 for standard and $29.95 for express. Freight charges paid on the original dispatch are not refundable under any circumstances.
Yes. You can view estimated delivery times and updates via the carriers below:
We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is home to sign for your parcel, it will be taken to your closest Australia Post. A postcard will be left advising where you can pick your parcel up from. You can see the status and location of your order with the tracking details provided via email. Contact us if you did not receive your shipping confirmation email and we will resend it to you.
Some of our products are considered "dangerous or flammable goods" and cannot be air freighted. If this is the case, we will send your order by road via courier.
Maybe. If your details are incorrect, contact us immediately. Once your order is shipped, your details cannot be changed by us, the postal service or you. It is important you use your real name on your order. If the parcel is undeliverable and is sent to a post office or depot, you will need ID in that name to collect your parcel.
You will receive an email as soon as we dispatch your order. Use your tracking number and link on your shipping confirmation email to see your order status. Or, you can also log in to your account to check your order status. Contact us if you did not receive your shipping confirmation email and we will resend it to you.
Use your tracking number and link on your shipping confirmation email to see your order status. Alternatively, you can log in to your account to check your order status. If your order has not arrived within the estimated delivery time, please contact us.
Note: Deliveries may be delayed during busy trading periods, weekends, public holidays and COVID-19.
Maybe. Due to the ever-changing nature of COVID-19, shipping and delivery times may be impacted at a moment's notice. If there is a COVID-19 outbreak in a specific state, territory or area, be prepared for shipping delays. To ensure faster delivery times, we may ship your order via alternate couriers (at our own cost). Contact us if you have any questions or issues related to your order and COVID-19.
Your order will be discreetly packaged to ensure privacy. All orders will be packed in a plain box, sachel or envelope depending on the size of your products. All glassware will be packed carefully with the added protection of eco-friendly bio-degradable packing peanuts. These are completely compostable and water soluble meaning you can put them in your garden or trash and they will dissolve.
Sorry to hear the product you're after is out of stock. Visit the product's page and click 'Click here to be notified when we restock'. Enter you contact details and we will send you an email when it becomes available again. Alternatively, contact us for more information about the product.
The pricing of high-end bongs reflect the quality of glass, attention to detail, quality control, development and processes such as annealing that make borosilicate glass very strong and resistant to breakage from thermal stress.
Yes! We do not sell fakes and are active in stopping the sale of counterfeit and fake products in Australia. Counterfeit products are common in Australian smoke shops but not at Glass Bongs Australia. Our glass bongs are genuine and made in the country we indicate.
Your bong, dab rig and accessories are classified with a gender. They’re either male or female. Male pieces go into female joints whereas female pieces sit on top of male joints. Think back to the awkward chat with your parents about the birds and the bees and you’ll never confuse the two again. For example, most bongs at Glass Bongs Australia come with a female joint meaning you will require a male joint accessory. If your bong or dab rig has a male joint, you will require a female joint accessory.
Read How To Measure Joint Sizes for more information.
Before you buy a new accessory for your bong or dab rig such as a cone piece, downstem, ash catcher, nail, banger, dome or percolator, you will need to know its joint size. Joints come in three different sizes: 10mm, 14mm and 18mm. The most common joint size is 14mm. You will rarely see 10mm joints and 18mm are often only found on larger bongs and dab rigs.
Read How To Measure Joint Sizes for more information.
If you don’t know the size of your joint, it’s important you measure it before making an accessory purchase. Always measure the width of your joint at the widest point. There are two ways to measure the size of your joint depending on its gender.
Read How To Measure Joint Sizes for more information.
Many shops measure their downstems differently and it's important to know how we measure our downstems before you purchase. We measure all of our downstems by measuring the length from the top of the ground joint (the top of the frosted glass that sits flush in your bong's joint) to the bottom of the stem (where it sits in your bong's chamber). This will ensure your downstem fits flush with your bong joint for the perfect rip.
Read How To Measure Downstems for more information.
Percolator bongs make use of an extra filtration chamber that is usually located within the main chamber or inside the tube leading to the mouthpiece. The design forces the smoke through the percolator as you inhale. Some percolators are built into bongs or oil rigs, while others are used in add-ons like stems or tar catchers.
Read Your Guide To Bong Percolators for more information.
An ash catcher is an attachment for your bong or oil rig that contains a water chamber and percolator. They are attached to your bong’s joint, and you place the bowl on the end of the ash catcher. They typically fit standard joint sizes. Their purpose is to catch the ash from your bowl before it reaches your bong. By catching the majority of the ash in the ash catcher’s water chamber, your bong stays cleaner for longer. Ash catchers create a smoother hit due to the percolator. They do however add a significant amount of drag to your hits because there is another water chamber and percolator to pull through. Another thing to consider is that it adds weight to one side of your bong making it easier to tip over if it doesn’t have a solid base. Contact us for more information about ash catchers and your smoking setup before purchasing.
A clean bong is one of life’s simple pleasures. Your rips are smoother, the taste is more satisfying, it’s less harsh on your lungs and your mates will be in awe of your ‘new’ rig every single time they snatch a toke. By keeping your bong clean, you’re going to add longevity to your favourite piece of glassware. It will stand the test of time and be by your side longer than you could ever possibly imagine. One liquid bong cleaning brand that will help you on your way to becoming a bong clean freak is Formula 420. Glass Bongs Australia and our customers have fallen in love with this brand over the past couple of years due the brand's simplicity, versatility and, most importantly, amazing results. Our wide variety of their products means you can find the right Formula 420 technology to suit your bong, dab rig and accessories.
Read How Do I Clean My Bong? for more information.
Consumption and Method
Accessories
Size
Setup
1. You’ll need a dab rig
You preferably need one made from high quality borosilicate glass. Dab rigs are different from a traditional bong because instead of a bowl where you would normally load your herbs, you have a nail which you’ll light with a butane torch, instead of a lighter.
2. You’ll need a nail
The main types of nails that can be found are made from glass, quartz, titanium, or ceramic. Nails are either domed or not. A domed nail is a nail that is surrounded by a glass bubble, which keeps the vapor from dissipating into the air. Domes also ensure that you don’t accidentally touch the heated nail. The dome can be removed when you are heating the nail.
3. Gather your materials
You’ll need to ensure that you have all the tools that you need to dab. You’ll need a butane torch, a dabber, a silicone container with your concentrate, a nail and your dab rig.
4. Heating the nail
Light your nail. When you’re lighting your nail you want to ensure that you light it to the right temperature. If you are using a domed nail, take the dome off the nail before lighting it. When you’ve reached the right temperature your nail will glow. Make sure you are paying attention to the temperature of your nail. If you get the nail too hot, you could break it. If the nail isn’t hot enough, then your concentrate will not vaporize properly, and you’ll waste your dab. Various nail types have different ideal dabbing temperatures, so research your nail and practice.
5. Dabbing
After heating your nail to the correct temperature, you’ll take your dabber with your concentrate on it and place it inside of your nail. If you are using a domed nail, place the dome on the nail before putting the dabber on it.
It can be confusing trying to find the necessary tools for dabbing because there are so many options. You can use our guide to help you narrow down which one is best for your use.
Domed
A dome is used by attaching it over the nail and downstem connection, creating a dome around the heated nail with an open ended top to allow you to reach your dab tools inside to reach the nail. This prevents you from touching the hot nail. The dome also helps to catch some of the escaping vapor to ensure you get the most out of your dab. Domes are usually made from glass and accompany glass nails.
Domeless
Domeless nails reduce some of the effort required from a domed nail. They are often made from aluminium and typically feature a single connection to the downstem which is connected to a larger heating plate that you would normally find on a domed nail. Here are different types of domeless nails:
Nail Materials
A carb cap will positively impact the way you dab after using it. A carb cap is used as a covering for your domeless nail that restricts airflow to one small opening on the cap. This greatly increases the pressure within your water pipe, and allows the concentrate to vaporize at a lower temperature. It also allows you to vaporize every last bit of your dab. You can cap your nail towards the end of the dab when the nail has started to cool down, and there is leftover concentrate still in the dish. The cap creates pressure, decreases the vaporizing point, and that leftover bubbling concentrate burns right up into sweet, sweet, vapor.
Grinders are useful to grind your herbs to your desired consistency, and also allow you to save some for later, rather than wasting it. Grinding your herbs is better for rolling joints or blunts, and allows you to achieve a better hit. There are different types and styles of grinders which are outlined below for you to choose the right one for you.
Materials
Styles
Heady glass is always visually striking with amazingly bright colours and fascinating glass shapes and designs that are generally not seen in the scientific glass lines. Heady glass pieces are usually hand blown meaning that they are one of a kind, individually unique, and aren’t mass produced. Heady glass is very artistically focused with visually pleasing effects such as fumed glass, sandblasting, accents, sculpting and more.
Scientific glass tend to be more mass produced with consistent quality. Visually, they are more of a clean, technical style with clear glass. However many are coloured or have coloured accents. Scientific glass is capable of containing more delicate and complex perculators with advanced glass manipulating techniques.
Proprietary genetics allow NuLeaf Naturals to naturally create a whole plant CBD extract that is highly concentrated in CBD and contains significant amounts of secondary cannabinoids like CBC, CBG, CBN, and more. Cannabinoids work synergistically with each other and are more effective when they are found together versus when they are isolated. This is known as the entourage effect. NuLeaf Naturals is cGMP Certified. All NuLeaf