FREQUENTLY ASKED QUESTIONS

If you're unable to find the answer to your question, contact us and we'll respond ASAP.

Shipping & Delivery

Where do you ship?

We ship Australia-wide to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada. 

Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.

Who do you ship with?

To ensure quick and effective delivery we ship with:

  • Australia Post (Standard & Express)
  • Aramex (Standard)
  • TNT or StarTrack (Courier)

Note: All parcels are tracked and require a signature upon delivery for security reasons.

What are my shipping options?

Your shipping options are:

  • Standard: 5 - 14 days
  • Express: 2 - 7 days
  • Courier: 1 - 7 days
  • International: 10 - 14 days

Note: All parcels are tracked and require a signature upon delivery for security reasons. Use the Shipping Rate calculator at checkout for shipping costs and estimated delivery times.

Do you have free shipping?

Yes! Spend over $99 and you'll receive free standard shipping (5 - 14 days). Plus, spend over $200 and you'll receive free express shipping (2 - 7 days).

Do you have free express shipping?

Yes! Spend over $200 and you'll receive free express shipping (2 - 7 days).

Do you do same-day dispatch/shipping?

Yes! Order before 12pm on business days (Monday - Friday) and we will pack and dispatch your order to the relevant carrier that same day. There is a countdown clock on each product page to give you an indication of when you need to order to receive same-day dispatch/shipping. Once it's with your selected carrier, you will receive a shipping confirmation email and you'll be able to track your order via your shipping/tracking number. 

Note: Same-day dispatch/shipping does not include weekends and public holidays.

Can I track my order?

Yes! After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order. You will also receive an email when your order is being delivered and another one when your order has been delivered.

Contact us if you did not receive your shipping confirmation email and we will resend it to you.

What are your shipping rates?

Orders Over $99

Free Standard Shipping: (5 - 14 days)

Orders Over $200

Free Express Shipping: (2 - 7 days)

Regular Shipping Rates (Australia)

Standard (5 - 14 days): $9.95
Express (2 - 7days): $14.95 - $29.95
Courier (1 - 7 days): $29.95

International Orders (NZ, Canada & UK)

Under 500g (10 - 14 days): $19.95 AUD
Over 500g (10 - 14 days): $29.95 AUD

How discreet is your packaging?

All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, sachel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.

Do you ship to PO Boxes or parcel lockers?

Yes! If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Couriers cannot facilitate this service.

Do you ship internationally?

Yes! We ship internationally to New Zealand, UK and Canada. All international shipping requires a signature.

  • Under 500g (10 - 14 days): $19.95 AUD
  • Over 500g (10 - 14 days): $29.95 AUD

Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations.

Can I use a third party to ship internationally?

Yes! However, attempts to use a third party to export or international freight forwarding services is done so at the buyer's own risk. Any custom's fees or charges are the responsibility of the buyers under all circumstances. Plus, any attempts to export products that are prohibited in your state or country are done so at the buyer's own risk. We will not be liable for any items that are confiscated by customs.

Why choose courier as a shipping method?

For many Australian locations, courier shipping is quicker than Australian Post eParcel Express. If you select courier as your shipping method, we will manually select the quickest courier for your location to guarantee delivery dates.

How long does delivery usually take?

We are committed to same-day dispatch on all orders before 12pm (Monday - Friday) to ensure fast and effective delivery. Our estimated delivery times are:

  • Standard (5 - 14 days)
  • Express (2 - 7 days)
  • Courier (1 - 7 days)
  • International (10 - 14 days)

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by weekends and public holidays. 

Can I opt to "leave my order in a safe place on premises"?

No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at home to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.

I have ordered a pre-sale product with other products in the same order. Will they be shipped separately?

If you purchased a pre-sale product combined with other products in the same order, it is assumed you are willing to wait for the pre-ordered item and have it all shipped together. However, if you would like your other products sent seperately, please contact us and we will arrange a seperate payment for shipping.

I entered the incorrect delivery address for my order. Can I change it?

Maybe. If your delivery address is incorrect, contact us immediately. If we have not dispatched your order, we may be able to change it. However, once your order is dispatched, your address cannot be changed by us, the postal service or you. We have to wait until your order returns to us before we can reship. Parcels which are returned to us as undelivered will incur a re-dispatch fee of $9.95 for standard and $29.95 for express. Freight charges paid on the original dispatch are not refundable under any circumstances.

Can I have a more specific delivery estimate?

Yes. You can view estimated delivery times and updates via the carriers below:

What happens if I’m not home when my order is delivered?

We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is home to sign for your parcel, it will be taken to your closest Australia Post. A postcard will be left advising where you can pick your parcel up from. You can see the status and location of your order with the tracking details provided via email. Contact us if you did not receive your shipping confirmation email and we will resend it to you.

I paid for express shipping, why is my order being sent via courier?

Some of our products are considered "dangerous or flammable goods" and cannot be air freighted. If this is the case, we will send your order by road via courier.

Can I change my details?

Maybe. If your details are incorrect, contact us immediately. Once your order is shipped, your details cannot be changed by us, the postal service or you. It is important you use your real name on your order. If the parcel is undeliverable and is sent to a post office or depot, you will need ID in that name to collect your parcel.

Has my order shipped yet?

You will receive an email as soon as we dispatch your order. Use your tracking number and link on your shipping confirmation email to see your order status. Or, you can also log in to your account to check your order status. Contact us if you did not receive your shipping confirmation email and we will resend it to you.

I haven’t received my order yet, where is it?

Use your tracking number and link on your shipping confirmation email to see your order status. Alternatively, you can log in to your account to check your order status. If your order has not arrived within the estimated delivery time, please contact us.

Note: Deliveries may be delayed during busy trading periods, weekends, public holidays and COVID-19.

Will COVID-19 affect my order and delivery time?

Maybe. Due to the ever-changing nature of COVID-19, shipping and delivery times may be impacted at a moment's notice. If there is a COVID-19 outbreak in a specific state, territory or area, be prepared for shipping delays. To ensure faster delivery times, we may ship your order via alternate couriers (at our own cost). Contact us if you have any questions or issues related to your order and COVID-19.

How is my order packaged?

Your order will be discreetly packaged to ensure privacy. All orders will be packed in a plain box, sachel or envelope depending on the size of your products. All glassware will be packed carefully with the added protection of eco-friendly bio-degradable packing peanuts. These are completely compostable and water soluble meaning you can put them in your garden or trash and they will dissolve.

Where do you ship?

We ship Australia-wide to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada. 

Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.

Who do you ship with?

To ensure quick and effective delivery we ship with:

  • Australia Post (Standard & Express)
  • Aramex (Standard)
  • TNT or StarTrack (Courier)

Note: All parcels are tracked and require a signature upon delivery for security reasons.

What are my shipping options?

Your shipping options are:

  • Standard: 5 - 14 days
  • Express: 2 - 7 days
  • Courier: 1 - 7 days
  • International: 10 - 14 days

Note: All parcels are tracked and require a signature upon delivery for security reasons. Use the Shipping Rate calculator at checkout for shipping costs and estimated delivery times.

Do you have free shipping?

Yes! Spend over $99 and you'll receive free standard shipping (5 - 14 days). Plus, spend over $200 and you'll receive free express shipping (2 - 7 days).

Do you have free express shipping?

Yes! Spend over $200 and you'll receive free express shipping (2 - 7 days).

Do you do same-day dispatch/shipping?

Yes! Order before 12pm on business days (Monday - Friday) and we will pack and dispatch your order to the relevant carrier that same day. There is a countdown clock on each product page to give you an indication of when you need to order to receive same-day dispatch/shipping. Once it's with your selected carrier, you will receive a shipping confirmation email and you'll be able to track your order via your shipping/tracking number. 

Note: Same-day dispatch/shipping does not include weekends and public holidays.

Can I track my order?

Yes! After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order. You will also receive an email when your order is being delivered and another one when your order has been delivered.

Contact us if you did not receive your shipping confirmation email and we will resend it to you.

What are your shipping rates?

Orders Over $99

Free Standard Shipping: (5 - 14 days)

Orders Over $200

Free Express Shipping: (2 - 7 days)

Regular Shipping Rates (Australia)

Standard (5 - 14 days): $9.95
Express (2 - 7days): $14.95 - $29.95
Courier (1 - 7 days): $29.95

International Orders (NZ, Canada & UK)

Under 500g (10 - 14 days): $19.95 AUD
Over 500g (10 - 14 days): $29.95 AUD

How discreet is your packaging?

All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, sachel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.

Do you ship to PO Boxes or parcel lockers?

Yes! If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Couriers cannot facilitate this service.

Do you ship internationally?

Yes! We ship internationally to New Zealand, UK and Canada. All international shipping requires a signature.

  • Under 500g (10 - 14 days): $19.95 AUD
  • Over 500g (10 - 14 days): $29.95 AUD

Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations.

Can I use a third party to ship internationally?

Yes! However, attempts to use a third party to export or international freight forwarding services is done so at the buyer's own risk. Any custom's fees or charges are the responsibility of the buyers under all circumstances. Plus, any attempts to export products that are prohibited in your state or country are done so at the buyer's own risk. We will not be liable for any items that are confiscated by customs.

Why choose courier as a shipping method?

For many Australian locations, courier shipping is quicker than Australian Post eParcel Express. If you select courier as your shipping method, we will manually select the quickest courier for your location to guarantee delivery dates.

How long does delivery usually take?

We are committed to same-day dispatch on all orders before 12pm (Monday - Friday) to ensure fast and effective delivery. Our estimated delivery times are:

  • Standard (5 - 14 days)
  • Express (2 - 7 days)
  • Courier (1 - 7 days)
  • International (10 - 14 days)

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by weekends and public holidays. 

Can I opt to "leave my order in a safe place on premises"?

No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at home to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.

I have ordered a pre-sale product with other products in the same order. Will they be shipped separately?

If you purchased a pre-sale product combined with other products in the same order, it is assumed you are willing to wait for the pre-ordered item and have it all shipped together. However, if you would like your other products sent seperately, please contact us and we will arrange a seperate payment for shipping.

I entered the incorrect delivery address for my order. Can I change it?

Maybe. If your delivery address is incorrect, contact us immediately. If we have not dispatched your order, we may be able to change it. However, once your order is dispatched, your address cannot be changed by us, the postal service or you. We have to wait until your order returns to us before we can reship. Parcels which are returned to us as undelivered will incur a re-dispatch fee of $9.95 for standard and $29.95 for express. Freight charges paid on the original dispatch are not refundable under any circumstances.

Can I have a more specific delivery estimate?

Yes. You can view estimated delivery times and updates via the carriers below:

What happens if I’m not home when my order is delivered?

We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is home to sign for your parcel, it will be taken to your closest Australia Post. A postcard will be left advising where you can pick your parcel up from. You can see the status and location of your order with the tracking details provided via email. Contact us if you did not receive your shipping confirmation email and we will resend it to you.

I paid for express shipping, why is my order being sent via courier?

Some of our products are considered "dangerous or flammable goods" and cannot be air freighted. If this is the case, we will send your order by road via courier.

Can I change my details?

Maybe. If your details are incorrect, contact us immediately. Once your order is shipped, your details cannot be changed by us, the postal service or you. It is important you use your real name on your order. If the parcel is undeliverable and is sent to a post office or depot, you will need ID in that name to collect your parcel.

Has my order shipped yet?

You will receive an email as soon as we dispatch your order. Use your tracking number and link on your shipping confirmation email to see your order status. Or, you can also log in to your account to check your order status. Contact us if you did not receive your shipping confirmation email and we will resend it to you.

I haven’t received my order yet, where is it?

Use your tracking number and link on your shipping confirmation email to see your order status. Alternatively, you can log in to your account to check your order status. If your order has not arrived within the estimated delivery time, please contact us.

Note: Deliveries may be delayed during busy trading periods, weekends, public holidays and COVID-19.

Will COVID-19 affect my order and delivery time?

Maybe. Due to the ever-changing nature of COVID-19, shipping and delivery times may be impacted at a moment's notice. If there is a COVID-19 outbreak in a specific state, territory or area, be prepared for shipping delays. To ensure faster delivery times, we may ship your order via alternate couriers (at our own cost). Contact us if you have any questions or issues related to your order and COVID-19.

How is my order packaged?

Your order will be discreetly packaged to ensure privacy. All orders will be packed in a plain box, sachel or envelope depending on the size of your products. All glassware will be packed carefully with the added protection of eco-friendly bio-degradable packing peanuts. These are completely compostable and water soluble meaning you can put them in your garden or trash and they will dissolve.

Products

What if my product is out of stock?

Sorry to hear the product you're after is out of stock. Visit the product's page and click 'Click here to be notified when we restock'. Enter you contact details and we will send you an email when it becomes available again. Alternatively, contact us for more information about the product.


Why can high-end bongs be expensive?

The pricing of high-end bongs reflect the quality of glass, attention to detail, quality control, development and processes such as annealing that make borosilicate glass very strong and resistant to breakage from thermal stress.

Are our products genuine?

Yes! We do not sell fakes and are active in stopping the sale of counterfeit and fake products in Australia. Counterfeit products are common in Australian smoke shops but not at Glass Bongs Australia. Our glass bongs are genuine and made in the country we indicate.

What is the difference between a male and female joint piece?

Your bong, dab rig and accessories are classified with a gender. They’re either male or female. Male pieces go into female joints whereas female pieces sit on top of male joints. Think back to the awkward chat with your parents about the birds and the bees and you’ll never confuse the two again. For example, most bongs at Glass Bongs Australia come with a female joint meaning you will require a male joint accessory. If your bong or dab rig has a male joint, you will require a female joint accessory.

Read How To Measure Joint Sizes for more information.

What are the sizes of glass joints?

Before you buy a new accessory for your bong or dab rig such as a cone piece, downstem, ash catcher, nail, banger, dome or percolator, you will need to know its joint size. Joints come in three different sizes: 10mm, 14mm and 18mm. The most common joint size is 14mm. You will rarely see 10mm joints and 18mm are often only found on larger bongs and dab rigs.

Read How To Measure Joint Sizes for more information.

How do I measure the size of a glass joint?

If you don’t know the size of your joint, it’s important you measure it before making an accessory purchase. Always measure the width of your joint at the widest point. There are two ways to measure the size of your joint depending on its gender. 

Read How To Measure Joint Sizes for more information.

How do I measure my bong for a new downstem?

Many shops measure their downstems differently and it's important to know how we measure our downstems before you purchase. We measure all of our downstems by measuring the length from the top of the ground joint (the top of the frosted glass that sits flush in your bong's joint) to the bottom of the stem (where it sits in your bong's chamber). This will ensure your downstem fits flush with your bong joint for the perfect rip.

Read How To Measure Downstems for more information.

What are bong percolators and their variations?

Percolator bongs make use of an extra filtration chamber that is usually located within the main chamber or inside the tube leading to the mouthpiece. The design forces the smoke through the percolator as you inhale. Some percolators are built into bongs or oil rigs, while others are used in add-ons like stems or tar catchers.

Read Your Guide To Bong Percolators for more information.

Are tar/ash catchers worth it?

An ash catcher is an attachment for your bong or oil rig that contains a water chamber and percolator. They are attached to your bong’s joint, and you place the bowl on the end of the ash catcher. They typically fit standard joint sizes. Their purpose is to catch the ash from your bowl before it reaches your bong. By catching the majority of the ash in the ash catcher’s water chamber, your bong stays cleaner for longer. Ash catchers create a smoother hit due to the percolator. They do however add a significant amount of drag to your hits because there is another water chamber and percolator to pull through. Another thing to consider is that it adds weight to one side of your bong making it easier to tip over if it doesn’t have a solid base. Contact us for more information about ash catchers and your smoking setup before purchasing.

How do I maintain and clean my glass?

A clean bong is one of life’s simple pleasures. Your rips are smoother, the taste is more satisfying, it’s less harsh on your lungs and your mates will be in awe of your ‘new’ rig every single time they snatch a toke. By keeping your bong clean, you’re going to add longevity to your favourite piece of glassware. It will stand the test of time and be by your side longer than you could ever possibly imagine. One liquid bong cleaning brand that will help you on your way to becoming a bong clean freak is Formula 420. Glass Bongs Australia and our customers have fallen in love with this brand over the past couple of years due the brand's simplicity, versatility and, most importantly, amazing results. Our wide variety of their products means you can find the right Formula 420 technology to suit your bong, dab rig and accessories. 

Read How Do I Clean My Bong? for more information.


What is the difference between a bong and an oil dab rig?

Consumption and Method

  • Bongs: Used for smoking dried flower, which is loaded into the bowl, lit with a lighter and inhaling the smoke through the mouthpiece.
  • Dab & Oil Rigs: Used as a way to consume vapor from using a THC concentrate that is usually referred to as “wax” “honey” or “oil” using a torch and a nail.

Accessories

  • Bongs: Ends on a female joint and is intended for use with a flower bowl which usually has a male connection.
  • Dab & Oil Rigs: Ends on a male joint for use with a nail that has a female connection that is used to vaporize the THC concentrate.

Size

  • Bongs: Typically larger than a dab & oil rig because the flower is being combusted rather than vaporized meaning the smoke will travel the length of the bong without dissipating.
  • Dab & Oil Rigs: Are smaller as the vapor needs to travel a shorter distance in order to stay potent and flavoursome.

Setup

  • Bongs: Particular bongs can still be used to dab, however dab rigs cannot smoke flower. All you need is the appropriate adapters to match your bong.
  • Dab & Oil Rigs: A dab & oil rig setup will typically be more expensive than a bong setup. In addition to purchasing a rig, you’ll also need a nail and other dabbing accessories, such as a torch, dabber, silicone container, etc.
How do I dab?

1. You’ll need a dab rig

You preferably need one made from high quality borosilicate glass. Dab rigs are different from a traditional bong because instead of a bowl where you would normally load your herbs, you have a nail which you’ll light with a butane torch, instead of a lighter.

2. You’ll need a nail

The main types of nails that can be found are made from glass, quartz, titanium, or ceramic. Nails are either domed or not. A domed nail is a nail that is surrounded by a glass bubble, which keeps the vapor from dissipating into the air. Domes also ensure that you don’t accidentally touch