Where do you ship?
We ship Australia-wide to all residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada.
Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.
Who do you ship with?
To ensure quick and effective delivery we ship with:
- Australia Post (Standard & Express)
- Aramex (Standard)
- TNT or StarTrack (Courier)
Note: All parcels are tracked and require a signature upon delivery for security reasons.
What are my shipping options?
Your shipping options are:
- Standard: 5 - 14 days
- Express: 2 - 7 days
- Courier: 1 - 7 days
- International: 10 - 14 days
Note: All parcels are tracked and require a signature upon delivery for security reasons. Use the Shipping Rate calculator at checkout for shipping costs and estimated delivery times.
Do you have free shipping?
Yes! Spend over $99 and you'll receive free standard shipping (5 - 14 days). Plus, spend over $200 and you'll receive free express shipping (2 - 7 days).
Do you have free express shipping?
Yes! Spend over $200 and you'll receive free express shipping (2 - 7 days).
Do you do same-day dispatch/shipping?
Yes! Order before 12pm on business days (Monday - Friday) and we will pack and dispatch your order to the relevant carrier that same day. There is a countdown clock on each product page to give you an indication of when you need to order to receive same-day dispatch/shipping. Once it's with your selected carrier, you will receive a shipping confirmation email and you'll be able to track your order via your shipping/tracking number.
Note: Same-day dispatch/shipping does not include weekends and public holidays.
Can I track my order?
Yes! After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order. You will also receive an email when your order is being delivered and another one when your order has been delivered.
Contact us if you did not receive your shipping confirmation email and we will resend it to you.
What are your shipping rates?
Orders Over $99
Free Standard Shipping: (5 - 14 days)
Orders Over $200
Free Express Shipping: (2 - 7 days)
Regular Shipping Rates (Australia)
Standard (5 - 14 days): $9.95
Express (2 - 7days): $14.95 - $29.95
Courier (1 - 7 days): $29.95
International Orders (NZ, Canada & UK)
Under 500g (10 - 14 days): $19.95 AUD
Over 500g (10 - 14 days): $29.95 AUD
How discreet is your packaging?
All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, sachel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside.
Do you ship to PO Boxes or parcel lockers?
Yes! If you choose a PO Box or parcel locker address, you must select Australia Post as your shipping option. Couriers cannot facilitate this service.
Do you ship internationally?
Yes! We ship internationally to New Zealand, UK and Canada. All international shipping requires a signature.
- Under 500g (10 - 14 days): $19.95 AUD
- Over 500g (10 - 14 days): $29.95 AUD
Note: Glass Bongs Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations.
Can I use a third party to ship internationally?
Yes! However, attempts to use a third party to export or international freight forwarding services is done so at the buyer's own risk. Any custom's fees or charges are the responsibility of the buyers under all circumstances. Plus, any attempts to export products that are prohibited in your state or country are done so at the buyer's own risk. We will not be liable for any items that are confiscated by customs.
Why choose courier as a shipping method?
For many Australian locations, courier shipping is quicker than Australian Post eParcel Express. If you select courier as your shipping method, we will manually select the quickest courier for your location to guarantee delivery dates.
How long does delivery usually take?
We are committed to same-day dispatch on all orders before 12pm (Monday - Friday) to ensure fast and effective delivery. Our estimated delivery times are:
- Standard (5 - 14 days)
- Express (2 - 7 days)
- Courier (1 - 7 days)
- International (10 - 14 days)
Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by weekends and public holidays.
Can I opt to "leave my order in a safe place on premises"?
No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at home to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.
I have ordered a pre-sale product with other products in the same order. Will they be shipped separately?
If you purchased a pre-sale product combined with other products in the same order, it is assumed you are willing to wait for the pre-ordered item and have it all shipped together. However, if you would like your other products sent seperately, please contact us and we will arrange a seperate payment for shipping.
I entered the incorrect delivery address for my order. Can I change it?
Maybe. If your delivery address is incorrect, contact us immediately. If we have not dispatched your order, we may be able to change it. However, once your order is dispatched, your address cannot be changed by us, the postal service or you. We have to wait until your order returns to us before we can reship. Parcels which are returned to us as undelivered will incur a re-dispatch fee of $9.95 for standard and $29.95 for express. Freight charges paid on the original dispatch are not refundable under any circumstances.
Can I have a more specific delivery estimate?
Yes. You can view estimated delivery times and updates via the carriers below:
What happens if I’m not home when my order is delivered?
We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is home to sign for your parcel, it will be taken to your closest Australia Post. A postcard will be left advising where you can pick your parcel up from. You can see the status and location of your order with the tracking details provided via email. Contact us if you did not receive your shipping confirmation email and we will resend it to you.
I paid for express shipping, why is my order being sent via courier?
Some of our products are considered "dangerous or flammable goods" and cannot be air freighted. If this is the case, we will send your order by road via courier.
Can I change my details?
Maybe. If your details are incorrect, contact us immediately. Once your order is shipped, your details cannot be changed by us, the postal service or you. It is important you use your real name on your order. If the parcel is undeliverable and is sent to a post office or depot, you will need ID in that name to collect your parcel.
Has my order shipped yet?
You will receive an email as soon as we dispatch your order. Use your tracking number and link on your shipping confirmation email to see your order status. Or, you can also log in to your account to check your order status. Contact us if you did not receive your shipping confirmation email and we will resend it to you.
I haven’t received my order yet, where is it?
Use your tracking number and link on your shipping confirmation email to see your order status. Alternatively, you can log in to your account to check your order status. If your order has not arrived within the estimated delivery time, please contact us.
Note: Deliveries may be delayed during busy trading periods, weekends, public holidays and COVID-19.
Will COVID-19 affect my order and delivery time?
Maybe. Due to the ever-changing nature of COVID-19, shipping and delivery times may be impacted at a moment's notice. If there is a COVID-19 outbreak in a specific state, territory or area, be prepared for shipping delays. To ensure faster delivery times, we may ship your order via alternate couriers (at our own cost). Contact us if you have any questions or issues related to your order and COVID-19.
How is my order packaged?
Your order will be discreetly packaged to ensure privacy. All orders will be packed in a plain box, sachel or envelope depending on the size of your products. All glassware will be packed carefully with the added protection of eco-friendly bio-degradable packing peanuts. These are completely compostable and water soluble meaning you can put them in your garden or trash and they will dissolve.
