Shipping policy
Shipping Rates & Times
Orders Under $150
- Aramex
Rate: $11.95
Delivery Time: 5 - 14 days
- Australia Post Standard
Rate: $14.95
Delivery Time: 3 - 10 days
- Australia Post Express
Rate: $17.95 (Under 500g) or $24.95 (Over 500g)
Delivery Time: 2 - 7 Days
Orders Over $150
- Australia Post or Aramex
Rate: FREE
Delivery Time: 3 - 14 days
- Australia Post Express
Rate: $17.95 (Under 500g) or $24.95 (Over 500g)
Delivery Time: 2 - 7 Days
International Orders (NZ, Canada, USA & UK)
- Under 500g
Rate: $19.95
Delivery Time: 10 - 14 days
- Over 500g
Rate: $29.95
Delivery Time: 10 - 14 days
Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by your shipping address, weekends, busy trading periods and public holidays. Visit Shipping & Returns for more information.
Domestic & International Shipping
We ship to all Australian states and territories including residential and business addresses, PO Boxes and parcel lockers. We also ship internationally to New Zealand, UK and Canada. All packages require a signature upon delivery for security reasons.
Shipping Legal Compliance
We are not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia. We encourage those users under the age of 18 to exit this website immediately. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site, you agree that it will only be used for legal purposes.
Same-Day Dispatch & Shipping
Orders placed before 12pm AEST (Monday - Friday) will be packaged and picked up by your chosen carrier the same day for a fast and quick delivery. All orders placed after 12pm AEST (Monday – Friday) will be packaged and picked up by your chosen carrier the following day. Orders are not processed on weekends or public holidays. Visit Shipping & Returns for more information.
Tracking Orders
After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier. Alternatively, you can log in to your account, view your order and its tracking number. If you did not receive an order confirmation email, please email us at hello@glassbongs.com.au or contact us via our online form. Visit Shipping & Returns for more information.
Premium Package Protection
Premium Package Protection (PPP) is our own package protection add-on which provides you 'peace of mind' for all your orders at an affordable price. By adding Premium Package Protection to your order, you'll have complete protection if your parcel is lost, damaged or stolen as well as dedicated priority support from our customer service team.
The cost of Premium Package Protection varies depending on the subtotal of your order. The price ranges from $1.99 - $4.99. If you have purchased Premium Package Protection and there is an issue with your order, please email us at hello@glassbongs.com.au or contact us via our online form immediately. You will need your email address and order number to begin this process. Describe products, share announcements, or welcome customers to your store. Visit Premium Package Protection for more information.
Discreet Packaging & Shipping
All our parcels and packages are extremely discreet. No information regarding the contents or Glass Bongs Australia is visible on the outside of the box, satchel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside. Visit Shipping & Returns for more information.
